They work at airports to keep airplanes running efficiently. From welcoming passengers to an aircraft’s take-off, airport ground staff and air operations personnel play a crucial role in areas such as commercial activities, airline operations and the running of airports.
Course Details
Study Topic and Work Knowledge
They work at airports to keep airplanes running efficiently. From welcoming passengers to an aircraft’s take-off, airport ground staff and air operations personnel play a crucial role in areas such as commercial activities, airline operations and the running of airports.
Inside the airport terminal
Checking passengers in for flights-Re-routing or ro booking passengers whose flights have been cancelled or delayed- Assisting disabled passengers or those travelling with young children-Giving passengers up to-date information on flights- Assisting passengers with all enquiries, including lost or delayed baggage Assisting staff in carrying out security checks as and when the situation arises- Delivering high levels of customer service to passengers and those travelling through the airport.
Outside the airport terminal
Checking passengers in for flights-Re-routing or ro booking passengers whose flights have been cancelled or delayed- Assisting disabled passengers or those travelling with young children-Giving passengers up to-date information on flights- Assisting passengers with all enquiries, including lost or delayed baggage Assisting staff in carrying out security checks as and when the situation arises- Delivering high levels of customer service to passengers and those travelling through the airport.